{"id":16,"date":"2024-07-25T11:10:13","date_gmt":"2024-07-25T04:10:13","guid":{"rendered":"http:\/\/phongthuy.local\/?page_id=16"},"modified":"2026-01-26T23:41:27","modified_gmt":"2026-01-26T16:41:27","slug":"chinh-sach-doi-tra","status":"publish","type":"page","link":"https:\/\/testing.ngoctaman.vn\/wp68\/chinh-sach-doi-tra","title":{"rendered":"Ch\u00ednh s\u00e1ch b\u1ea3o h\u00e0nh &amp; \u0111\u1ed5i tr\u1ea3"},"content":{"rendered":"\n<p class=\"has-medium-font-size\"><strong>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 <\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:30px\" id=\"nta-1-dieu-kien-bao-hanh-hoan-tra-san-pham\">1. \u0110i\u1ec1u ki\u1ec7n b\u1ea3o h\u00e0nh &#8211; ho\u00e0n tr\u1ea3 s\u1ea3n ph\u1ea9m<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>S\u1ea3n ph\u1ea9m ph\u1ea3i \u0111ang trong th\u1eddi gian b\u1ea3o h\u00e0nh c\u1ee7a Ng\u1ecdc T\u00e2m An.<\/li>\n\n\n\n<li>Th\u1eddi gian ho\u00e0n tr\u1ea3 s\u1ea3n ph\u1ea9m trong v\u00f2ng 7 ng\u00e0y ( kh\u00e1ch h\u00e0ng thanh to\u00e1n ph\u00ed v\u1eadn chuy\u1ec3n).<\/li>\n\n\n\n<li>Qu\u00fd kh\u00e1ch c\u00f2n gi\u1eef x\u00e1c nh\u1eadn v\u1ec1 vi\u1ec7c \u0111\u00e3 mua h\u00e0ng t\u1ea1i Ng\u1ecdc T\u00e2m An (h\u00f3a \u0111\u01a1n mua h\u00e0ng, bi\u00ean nh\u1eadn giao h\u00e0ng, sao k\u00ea c\u1ee7a ng\u00e2n h\u00e0ng&#8230;. ).<\/li>\n\n\n\n<li>S\u1ea3n ph\u1ea9m kh\u00f4ng n\u1eb1m trong danh m\u1ee5c h\u1ea1n ch\u1ebf \u0111\u1ed5i tr\u1ea3.<\/li>\n\n\n\n<li>S\u1ea3n ph\u1ea9m ph\u1ea3i c\u00f2n nguy\u00ean tem, m\u00e1c, nguy\u00ean \u0111ai ki\u1ec7n ban \u0111\u1ea7u (tr\u1eeb tr\u01b0\u1eddng h\u1ee3p s\u1ea3n ph\u1ea9m b\u1ecb l\u1ed7i ho\u1eb7c h\u01b0 h\u1ea1i trong qu\u00e1 tr\u00ecnh v\u1eadn chuy\u1ec3n) v\u00e0 qu\u00e0 t\u1eb7ng k\u00e8m (n\u1ebfu c\u00f3).<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:30px\" id=\"nta-2-quy-trinh-thuc-hien-doi-tra-hang\"> 2. Quy tr\u00ecnh th\u1ef1c hi\u1ec7n \u0111\u1ed5i tr\u1ea3 h\u00e0ng<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Qu\u00fd kh\u00e1ch vui l\u00f2ng ki\u1ec3m tra k\u1ef9 s\u1ea3n ph\u1ea9m tr\u01b0\u1edbc khi k\u00fd nh\u1eadn h\u00e0ng v\u00e0 b\u00e1o ngay cho nh\u00e2n vi\u00ean giao h\u00e0ng n\u1ebfu c\u00f3 ph\u00e1t hi\u1ec7n l\u1ed7i s\u1ea3n ph\u1ea9m ho\u1eb7c li\u00ean h\u1ec7 ngay v\u1edbi b\u1ed9 ph\u1eadn ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng.<\/li>\n\n\n\n<li>B\u1ed9 ph\u1eadn K\u1ef9 Thu\u1eadt s\u1ebd li\u00ean h\u1ec7 ngay v\u1edbi qu\u00fd kh\u00e1ch \u0111\u1ec3 x\u00e1c nh\u1eadn y\u00eau c\u1ea7u v\u00e0 l\u00fd do \u0111\u1ed5i tr\u1ea3, th\u1ed1ng nh\u1ea5t giao d\u1ecbch \u0111\u1ed5i tr\u1ea3 cho s\u1ea3n ph\u1ea9m.<\/li>\n\n\n\n<li>\u0110\u1ed1i v\u1edbi h\u00e0ng ho\u00e1 nh\u1ecf v\u00e0 \u0111\u01a1n h\u00e0ng c\u00e1c t\u1ec9nh th\u00e0nh kh\u00e1c: qu\u00fd kh\u00e1ch vui l\u00f2ng mang t\u1edbi\/v\u1eadn chuy\u1ec3n t\u1edbi c\u1eeda h\u00e0ng ho\u1eb7c kho h\u00e0ng g\u1ea7n nh\u1ea5t \u0111\u1ec3 \u0111\u1ed5i tr\u1ea3.<\/li>\n\n\n\n<li>\u0110\u1ed1i v\u1edbi h\u00e0ng ho\u00e1 c\u1ed3ng k\u1ec1nh \u0111\u00e3 l\u1eafp r\u00e1p: Ng\u1ecdc T\u00e2m An s\u1ebd b\u1ea3o h\u00e0nh t\u1eadn n\u01a1i t\u1ea1i TP H\u00e0 N\u1ed9i cho qu\u00fd kh\u00e1ch.<\/li>\n\n\n\n<li>Qu\u00fd kh\u00e1ch h\u00e0ng vui l\u00f2ng ki\u1ec3m tra k\u1ef9 s\u1ea3n ph\u1ea9m m\u1ed9t l\u1ea7n n\u1eefa tr\u01b0\u1edbc khi k\u00fd nh\u1eadn \u0111\u1ed5i tr\u1ea3 h\u00e0ng.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:30px\" id=\"nta-3-quy-dinh-doi-tra-bao-hanh\">3. Quy \u0111\u1ecbnh \u0111\u1ed5i tr\u1ea3\/ b\u1ea3o h\u00e0nh<\/h2>\n\n\n\n<h4 class=\"wp-block-heading has-medium-font-size\"><em><strong>3.1 Quy \u0111\u1ecbnh \u0111\u1ed5i tr\u1ea3\/ b\u1ea3o h\u00e0nh \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng \u0111\u1ed1i v\u1edbi nh\u1eefng h\u00e0ng h\u00f3a v\u00e0 l\u1ed7i sau:<\/strong><\/em><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>S\u1ea3n ph\u1ea9m kh\u00f4ng \u0111\u00fang nh\u01b0 th\u00f4ng tin \u0111\u0103ng t\u1ea3i (sai c\u00f4ng d\u1ee5ng, sai th\u00e0nh ph\u1ea7n, &#8230;).<\/li>\n\n\n\n<li>S\u1ea3n ph\u1ea9m b\u1ecb b\u1ec3 v\u1ee1\/tr\u1ea7y x\u01b0\u1edbc\/bi\u1ebfn d\u1ea1ng trong qu\u00e1 tr\u00ecnh v\u1eadn chuy\u1ec3n tr\u1eeb tr\u01b0\u1eddng h\u1ee3p v\u1eadn chuy\u1ec3n theo ch\u1ec9 \u0111\u1ecbnh c\u1ee7a kh\u00e1ch h\u00e0ng.<\/li>\n\n\n\n<li>S\u1ea3n ph\u1ea9m nh\u1eadn kh\u00f4ng \u0111\u00fang v\u1edbi \u0111\u01a1n h\u00e0ng \u0111\u00e3 \u0111\u1eb7t.<\/li>\n\n\n\n<li>C\u00e1c l\u1ed7i s\u1ea3n ph\u1ea9m do qu\u00e1 tr\u00ecnh s\u1ea3n xu\u1ea5t ho\u1eb7c v\u1eadn chuy\u1ec3n, l\u1eafp r\u00e1p nh\u01b0 sau:\n<ul class=\"wp-block-list\">\n<li> Tr\u1ea7y tr\u00f3c, ch\u1ea3y s\u01a1n b\u1ec1 m\u1eb7t.<\/li>\n\n\n\n<li>M\u00f3p, m\u00e9o, cong v\u00eanh c\u00e1c chi ti\u1ebft s\u1ea3n ph\u1ea9m.<\/li>\n\n\n\n<li>Bi\u1ebfn d\u1ea1ng s\u1ea3n ph\u1ea9m (do v\u1eadn chuy\u1ec3n, do m\u00f4i tr\u01b0\u1eddng b\u1ea3o qu\u1ea3n t\u1eeb ph\u00eda nh\u00e0 cung c\u1ea5p, do qu\u00e1 tr\u00ecnh s\u1ea3n xu\u1ea5t&#8230;).<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading has-medium-font-size\"><em><strong>3.2 Kh\u00f4ng \u00e1p d\u1ee5ng \u0111\u1ed5i tr\u1ea3 \u0111\u1ed1i v\u1edbi nh\u1eefng tr\u01b0\u1eddng h\u1ee3p sau:<\/strong><\/em><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>C\u00e1c s\u1ea3n ph\u1ea9m trong Ch\u01b0\u01a1ng tr\u00ecnh Gi\u1ea3m gi\u00e1 v\u00e0 Khuy\u1ebfn m\u1ea1i ho\u1eb7c t\u1eeb Ch\u01b0\u01a1ng tr\u00ecnh gi\u1ea3m gi\u00e1 khuy\u1ebfn m\u00e3i t\u1ea1i c\u1eeda h\u00e0ng.<\/li>\n\n\n\n<li>C\u00e1c h\u01b0 h\u1ecfng g\u00e2y ra trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng sau khi mua h\u00e0ng nh\u01b0 s\u1eed d\u1ee5ng kh\u00f4ng c\u1ea9n th\u1eadn, \u0111\u1eb7t trong m\u00f4i tr\u01b0\u1eddng kh\u00f4ng \u0111\u1ea3m b\u1ea3o, b\u1ea3o qu\u1ea3n kh\u00f4ng \u0111\u00fang h\u01b0\u1edbng d\u1eabn, t\u1ea3i tr\u1ecdng qu\u00e1 m\u1ee9c v\u1ec7 sinh s\u1ea3n ph\u1ea9m kh\u00f4ng \u0111\u00fang c\u00e1ch,&#8230;<\/li>\n\n\n\n<li>C\u00e1c hao m\u00f2n th\u00f4ng th\u01b0\u1eddng (v\u00ed d\u1ee5: phai m\u1edd, r\u1ec9 s\u00e9t, l\u1ecfng \u0111inh v\u00edt ho\u1eb7c b\u1ea3n l\u1ec1 sau m\u1ed9t kho\u1ea3ng th\u1eddi gian&#8230;).<\/li>\n\n\n\n<li>Va ch\u1ea1m do tai n\u1ea1n khi s\u1eed d\u1ee5ng ho\u1eb7c khi qu\u00fd kh\u00e1ch t\u1ef1 v\u1eadn chuy\u1ec3n s\u1ea3n ph\u1ea9m.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:30px\" id=\"nta-4-thoi-gian-giai-quyet-cac-don-hang-doi-tra\">4. Th\u1eddi gian gi\u1ea3i quy\u1ebft c\u00e1c \u0111\u01a1n h\u00e0ng \u0111\u1ed5i tr\u1ea3:<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Vi\u1ec7c g\u1eedi s\u1ea3n ph\u1ea9m thay th\u1ebf ho\u1eb7c ho\u00e0n ti\u1ec1n ch\u1ec9 \u0111\u01b0\u1ee3c b\u1eaft \u0111\u1ea7u sau khi ch\u00fang t\u00f4i \u0111\u00e3 ho\u00e0n t\u1ea5t vi\u1ec7c ki\u1ec3m tra \u0111\u00e1nh gi\u00e1 s\u1ea3n ph\u1ea9m qu\u00fd kh\u00e1ch g\u1eedi l\u1ea1i.<\/li>\n\n\n\n<li>Quy tr\u00ecnh \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m t\u1eeb 3-5 ng\u00e0y l\u00e0m vi\u1ec7c.<\/li>\n\n\n\n<li>B\u1ed9 ph\u1eadn k\u1ef9 thu\u1eadt s\u1ebd li\u00ean h\u1ec7 v\u00e0 th\u1ed1ng nh\u1ea5t v\u1edbi kh\u00e1ch h\u00e0ng v\u1ec1 quy\u1ebft \u0111\u1ecbnh s\u1eeda ch\u1eefa ho\u1eb7c \u0111\u1ed5i tr\u1ea3, th\u1ed1ng nh\u1ea5t l\u1ecbch giao h\u00e0ng v\u1edbi qu\u00fd kh\u00e1ch h\u00e0ng.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:30px\" id=\"nta-5-phi-van-chuyen-doi-san-pham-doi-tra-bao-hanh\"> 5. Ph\u00ed v\u1eadn chuy\u1ec3n \u0111\u1ed1i s\u1ea3n ph\u1ea9m \u0111\u1ed5i tr\u1ea3\/b\u1ea3o h\u00e0nh<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ng\u1ecdc T\u00e2m An b\u1ea3o h\u00e0nh mi\u1ec5n ph\u00ed \u0111\u1ed1i v\u1edbi c\u00e1c s\u1ea3n ph\u1ea9m c\u1ed3ng k\u1ec1nh trong th\u1eddi h\u1ea1n b\u1ea3o h\u00e0nh.<\/li>\n\n\n\n<li>Qu\u00fd kh\u00e1ch thanh to\u00e1n ph\u00ed v\u1eadn chuy\u1ec3n \u0111\u1ed1i v\u1edbi c\u00e1c \u0111\u01a1n h\u00e0ng \u0111\u1ed5i tr\u1ea3 theo chi ph\u00ed giao h\u00e0ng.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p><strong>C\u1ea3m \u01a1n qu\u00fd kh\u00e1ch h\u00e0ng \u0111\u00e3 tin t\u01b0\u1edfng, l\u1ef1a ch\u1ecdn v\u00e0 \u1ee7ng h\u1ed9 c\u00e1c s\u1ea3n ph\u1ea9m c\u1ee7a Ng\u1ecdc T\u00e2m An. N\u1ebfu qu\u00fd kh\u00e1ch c\u1ea7n h\u1ed7 tr\u1ee3 th\u00eam, h\u00e3y li\u00ean h\u1ec7 ngay v\u1edbi ch\u00fang t\u00f4i:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Hotline:\u00a0<\/strong>0986 052 088<\/li>\n\n\n\n<li><strong>Email:<\/strong>\u00a0<a href=\"mailto:admin@ngoctaman.vn\">admin@ngoctaman.vn<\/a><\/li>\n\n\n\n<li><strong>Fanpage:<\/strong>\u00a0https:\/\/www.facebook.com\/quatangngoctaman\/\u00a0<\/li>\n\n\n\n<li><strong>Website:<\/strong>\u00a0https:\/\/testing.ngoctaman.vn\/wp68\/<\/li>\n<\/ul>\n\n\n\n<div style=\"height:42px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 1. \u0110i\u1ec1u ki\u1ec7n b\u1ea3o h\u00e0nh &#8211; ho\u00e0n tr\u1ea3 s\u1ea3n ph\u1ea9m 2. Quy tr\u00ecnh th\u1ef1c hi\u1ec7n \u0111\u1ed5i tr\u1ea3 h\u00e0ng 3. Quy \u0111\u1ecbnh \u0111\u1ed5i tr\u1ea3\/ b\u1ea3o h\u00e0nh 3.1 Quy \u0111\u1ecbnh \u0111\u1ed5i tr\u1ea3\/ b\u1ea3o h\u00e0nh \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng \u0111\u1ed1i v\u1edbi nh\u1eefng h\u00e0ng h\u00f3a v\u00e0 l\u1ed7i sau: 3.2 Kh\u00f4ng \u00e1p d\u1ee5ng \u0111\u1ed5i tr\u1ea3 \u0111\u1ed1i [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-16","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/testing.ngoctaman.vn\/wp68\/wp-json\/wp\/v2\/pages\/16","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/testing.ngoctaman.vn\/wp68\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/testing.ngoctaman.vn\/wp68\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/testing.ngoctaman.vn\/wp68\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/testing.ngoctaman.vn\/wp68\/wp-json\/wp\/v2\/comments?post=16"}],"version-history":[{"count":0,"href":"https:\/\/testing.ngoctaman.vn\/wp68\/wp-json\/wp\/v2\/pages\/16\/revisions"}],"wp:attachment":[{"href":"https:\/\/testing.ngoctaman.vn\/wp68\/wp-json\/wp\/v2\/media?parent=16"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}