{"id":118,"count":57,"description":"Qu\u00e0 t\u1eb7ng kh\u00e1ch h\u00e0ng<\/b> kh\u00f4ng ch\u1ec9 l\u00e0 m\u00f3n qu\u00e0 \u0111\u01b0\u1ee3c trao \u0111i, m\u00e0 c\u00f2n l\u00e0 c\u00e1ch doanh nghi\u1ec7p th\u1ec3 hi\u1ec7n s\u1ef1 tr\u00e2n tr\u1ecdng, duy tr\u00ec k\u1ebft n\u1ed1i v\u00e0 t\u1ea1o \u1ea5n t\u01b0\u1ee3ng t\u00edch c\u1ef1c trong l\u00f2ng ng\u01b0\u1eddi nh\u1eadn. Khi ch\u1ecdn \u0111\u00fang, m\u1ed9t m\u00f3n qu\u00e0 nh\u1ecf v\u1eabn c\u00f3 th\u1ec3 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng v\u00e0 l\u00e0m cho m\u1ed1i quan h\u1ec7 tr\u1edf n\u00ean b\u1ec1n h\u01a1n.<\/span>\r\n\r\nTuy nhi\u00ean, qu\u00e0 t\u1eb7ng kh\u00e1ch h\u00e0ng ch\u01b0a bao gi\u1edd l\u00e0 c\u00e2u chuy\u1ec7n t\u1eb7ng g\u00ec cho sang, \u0111i\u1ec1u quan tr\u1ecdng l\u00e0 m\u00f3n qu\u00e0 c\u00f3 ph\u00f9 h\u1ee3p v\u1edbi ng\u01b0\u1eddi nh\u1eadn, \u0111\u00fang d\u1ecbp t\u1eb7ng v\u00e0 truy\u1ec1n \u0111\u01b0\u1ee3c th\u00f4ng \u0111i\u1ec7p doanh nghi\u1ec7p g\u1eedi g\u1eafm hay kh\u00f4ng. B\u00e0i vi\u1ebft n\u00e0y s\u1ebd g\u1ee3i \u00fd 20+ m\u00f3n qu\u00e0 ph\u00f9 h\u1ee3p, tinh t\u1ebf, h\u1ee3p l\u00fd v\u00e0 hi\u1ec7u qu\u1ea3.<\/span>\r\n

1. Qu\u00e0 t\u1eb7ng kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec?<\/b><\/h2>\r\nQu\u00e0 t\u1eb7ng kh\u00e1ch h\u00e0ng l\u00e0 nh\u1eefng m\u00f3n qu\u00e0 doanh nghi\u1ec7p d\u00e0nh cho kh\u00e1ch h\u00e0ng \u0111\u1ec3 tri \u00e2n, duy tr\u00ec quan h\u1ec7, t\u0103ng thi\u1ec7n c\u1ea3m v\u00e0 trong nhi\u1ec1u tr\u01b0\u1eddng h\u1ee3p l\u00e0 khuy\u1ebfn kh\u00edch h\u1ecd ti\u1ebfp t\u1ee5c quay l\u1ea1i mua h\u00e0ng ho\u1eb7c h\u1ee3p t\u00e1c.\u00a0<\/span>\r\n\r\nN\u00f3 l\u00e0 m\u1ed9t ph\u1ea7n c\u1ee7a ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, nh\u01b0ng n\u1ebfu l\u00e0m t\u1ed1t, n\u00f3 c\u00f3 th\u1ec3 tr\u1edf th\u00e0nh \u0111i\u1ec3m ch\u1ea1m th\u01b0\u01a1ng hi\u1ec7u, v\u00ec qu\u00e0 t\u1eb7ng \u0111i v\u00e0o c\u1ea3m x\u00fac theo c\u00e1ch nh\u1eb9 nh\u00e0ng h\u01a1n so v\u1edbi qu\u1ea3ng c\u00e1o.<\/span>\r\n

Nh\u1eefng d\u1ecbp doanh nghi\u1ec7p th\u01b0\u1eddng t\u1eb7ng qu\u00e0 kh\u00e1ch h\u00e0ng<\/b><\/h2>\r\nM\u1ed9t s\u1ed1 d\u1ecbp n\u00ean t\u1eb7ng qu\u00e0 cho kh\u00e1ch h\u00e0ng nh\u01b0 sau:<\/b>\r\n
    \r\n \t
  • L\u1ec5 T\u1ebft<\/span><\/li>\r\n \t
  • Sinh nh\u1eadt kh\u00e1ch h\u00e0ng<\/span><\/li>\r\n \t
  • Sau khi k\u00fd h\u1ee3p \u0111\u1ed3ng<\/span><\/li>\r\n \t
  • D\u1ecbp k\u1ef7 ni\u1ec7m h\u1ee3p t\u00e1c<\/span><\/li>\r\n \t
  • Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng VIP<\/span><\/li>\r\n<\/ul>\r\nM\u1ed7i d\u1ecbp c\u1ea7n chu\u1ea9n b\u1ecb m\u1ed9t ki\u1ec3u qu\u00e0 kh\u00e1c nhau. V\u00ed d\u1ee5, qu\u00e0 sau k\u00fd k\u1ebft n\u00ean mang \u00fd ngh\u0129a m\u1edf \u0111\u1ea7u t\u1ed1t \u0111\u1eb9p; Qu\u00e0 cho kh\u00e1ch VIP c\u1ea7n kh\u00e1c bi\u1ec7t v\u00e0 \u0111\u1ee7 sang. Qu\u00e0 T\u1ebft l\u1ea1i thi\u00ean v\u1ec1 s\u1ef1 \u0111\u1ee7 \u0111\u1ea7y, \u1ea5m \u00e1p v\u00e0 d\u1ec5 t\u1ea1o thi\u1ec7n c\u1ea3m.<\/span>\r\n\r\n[caption id=\"attachment_22224\" align=\"aligncenter\" width=\"800\"]\"Qu\u00e0 Qu\u00e0 t\u1eb7ng kh\u00e1ch h\u00e0ng[\/caption]\r\n

    2. Ti\u00eau ch\u00ed ch\u1ecdn qu\u00e0 t\u1eb7ng kh\u00e1ch h\u00e0ng<\/b><\/h2>\r\nMu\u1ed1n ch\u1ecdn qu\u00e0 t\u1eb7ng kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3, doanh nghi\u1ec7p n\u00ean b\u1eaft \u0111\u1ea7u t\u1eeb 4 ti\u00eau ch\u00ed c\u01a1 b\u1ea3n m\u00e0 quan tr\u1ecdng sau:<\/span>\r\n
      \r\n \t
    • Ph\u00f9 h\u1ee3p v\u1edbi t\u1eebng nh\u00f3m kh\u00e1ch h\u00e0ng:<\/b> Kh\u00e1ch h\u00e0ng ph\u1ed5 th\u00f4ng n\u00ean \u01b0u ti\u00ean qu\u00e0 thi\u1ebft th\u1ef1c, d\u1ec5 d\u00f9ng. Kh\u00e1ch h\u00e0ng VIP c\u1ea7n m\u00f3n qu\u00e0 tinh t\u1ebf h\u01a1n, c\u00f3 gi\u00e1 tr\u1ecb tr\u01b0ng b\u00e0y ho\u1eb7c ghi d\u1ea5u \u1ea5n r\u00f5 h\u01a1n.<\/span><\/li>\r\n \t
    • T\u1ea1o \u0111\u01b0\u1ee3c c\u1ea3m x\u00fac:<\/b> M\u1ed9t m\u00f3n qu\u00e0 c\u00f3 \u00fd ngh\u0129a, c\u00f3 th\u00f4ng \u0111i\u1ec7p ho\u1eb7c \u0111\u01b0\u1ee3c ch\u1ecdn \u0111\u00fang ng\u1eef c\u1ea3nh s\u1ebd d\u1ec5 \u0111\u01b0\u1ee3c nh\u1edb l\u00e2u h\u01a1n.<\/span><\/li>\r\n \t
    • Kh\u00f4ng qu\u00e1 qu\u1ea3ng c\u00e1o:<\/b> Qu\u00e0 t\u1eb7ng n\u00ean c\u00f3 d\u1ea5u \u1ea5n th\u01b0\u01a1ng hi\u1ec7u v\u1eeba \u0111\u1ee7. N\u1ebfu logo hay m\u00e0u nh\u1eadn di\u1ec7n xu\u1ea5t hi\u1ec7n qu\u00e1 l\u1ed9, m\u00f3n qu\u00e0 s\u1ebd d\u1ec5 m\u1ea5t \u0111i s\u1ef1 tinh t\u1ebf.<\/span><\/li>\r\n \t
    • C\u00f3 th\u1ec3 c\u00e1 nh\u00e2n h\u00f3a:<\/b> T\u00ean kh\u00e1ch h\u00e0ng, l\u1eddi ch\u00fac ng\u1eafn ho\u1eb7c chi ti\u1ebft ph\u00f9 h\u1ee3p v\u1edbi m\u1ed1i quan h\u1ec7 s\u1ebd gi\u00fap m\u00f3n qu\u00e0 tr\u1edf n\u00ean \u0111\u1eb7c bi\u1ec7t h\u01a1n.\u00a0<\/span><\/li>\r\n<\/ul>\r\n

      3. 20+ \u00fd t\u01b0\u1edfng qu\u00e0 t\u1eb7ng kh\u00e1ch h\u00e0ng theo t\u1eebng nh\u00f3m<\/b><\/h2>\r\n

      3.1. Qu\u00e0 t\u1eb7ng kh\u00e1ch h\u00e0ng l\u00e2u n\u0103m, nh\u00f3m loyal customers<\/span><\/h3>\r\nKh\u00e1ch h\u00e0ng l\u00e2u n\u0103m l\u00e0 nh\u00f3m r\u1ea5t d\u1ec5 b\u1ecb doanh nghi\u1ec7p \u201ctri \u00e2n theo th\u00f3i quen\u201d, t\u1ee9c l\u00e0 n\u0103m n\u00e0o c\u0169ng t\u1eb7ng, nh\u01b0ng kh\u00f4ng c\u00f3 s\u1ef1 kh\u00e1c bi\u1ec7t r\u00f5 r\u00e0ng. Trong khi \u0111\u00f3, \u0111\u00e2y l\u1ea1i l\u00e0 nh\u00f3m kh\u00e1ch h\u00e0ng c\u1ea7n \u0111\u01b0\u1ee3c ghi nh\u1eadn theo c\u00e1ch ri\u00eang, \u0111\u1ec3 h\u1ecd c\u1ea3m th\u1ea5y m\u1ed1i quan h\u1ec7 n\u00e0y kh\u00f4ng ch\u1ec9 \u0111\u01b0\u1ee3c duy tr\u00ec v\u00ec gi\u00e1 tr\u1ecb giao d\u1ecbch, m\u00e0 c\u00f2n th\u1ec3 hi\u1ec7n s\u1ef1 tr\u00e2n tr\u1ecdng gi\u1eefa hai b\u00ean.<\/span>\r\n

      Ch\u1eadu c\u00e2y Kim Ng\u00e2n d\u00e1t v\u00e0ng<\/strong><\/h4>\r\nN\u1ebfu doanh nghi\u1ec7p mu\u1ed1n m\u00f3n qu\u00e0 v\u1eeba c\u00f3 \u00fd ngh\u0129a ph\u00e1t tri\u1ec3n b\u1ec1n v\u1eefng, v\u1eeba \u0111\u1ee7 sang \u0111\u1ec3 tr\u01b0ng b\u00e0y l\u00e2u d\u00e0i, \u0111\u00e2y l\u00e0 g\u1ee3i \u00fd \u0111\u00e1ng c\u00e2n nh\u1eafc. Kim Ng\u00e2n g\u1eafn v\u1edbi t\u00e0i l\u1ed9c, s\u1ef1 sinh s\u00f4i v\u00e0 c\u1ea3m gi\u00e1c ph\u00e1t tri\u1ec3n \u1ed5n \u0111\u1ecbnh, r\u1ea5t h\u1ee3p v\u1edbi kh\u00e1ch h\u00e0ng \u0111\u00e3 \u0111i c\u00f9ng doanh nghi\u1ec7p trong th\u1eddi gian d\u00e0i.\u00a0<\/span>\r\n\r\n[caption id=\"attachment_22225\" align=\"aligncenter\" width=\"600\"]\"M\u1eabu M\u1eabu ch\u1eadu c\u00e2y Kim Ng\u00e2n ch\u1eef L\u1ed9c m\u1ea1 v\u00e0ng 24K[\/caption]\r\n

      Qu\u1ea3 c\u1ea7u v\u00e0ng t\u00e0i l\u1ed9c<\/strong><\/h4>\r\nH\u00ecnh \u1ea3nh qu\u1ea3 c\u1ea7u th\u01b0\u1eddng g\u1eafn v\u1edbi s\u1ef1 tr\u1ecdn v\u1eb9n, thu\u1eadn l\u1ee3i v\u00e0 m\u1edf r\u1ed9ng c\u01a1 h\u1ed9i, n\u00ean th\u00edch h\u1ee3p \u0111\u1ec3 g\u1eedi \u0111\u1ebfn nh\u1eefng kh\u00e1ch h\u00e0ng \u0111\u00e3 \u0111\u1ed3ng h\u00e0nh l\u00e2u n\u0103m nh\u01b0 m\u1ed9t l\u1eddi ch\u00fac cho ch\u1eb7ng \u0111\u01b0\u1eddng h\u1ee3p t\u00e1c ti\u1ebfp theo v\u1eabn ti\u1ebfp t\u1ee5c su\u00f4n s\u1ebb. M\u00f3n qu\u00e0 n\u00e0y c\u00f3 t\u00ednh tr\u01b0ng b\u00e0y cao, d\u1ec5 \u0111\u1eb7t tr\u00ean b\u00e0n l\u00e0m vi\u1ec7c ho\u1eb7c k\u1ec7 decor m\u00e0 kh\u00f4ng qu\u00e1 chi\u1ebfm nhi\u1ec1u di\u1ec7n t\u00edch.\u00a0<\/span>\r\n\r\n[caption id=\"attachment_22226\" align=\"aligncenter\" width=\"600\"]\"Qu\u1ea3 Qu\u1ea3 c\u1ea7u v\u00e0ng t\u00e0i l\u1ed9c[\/caption]\r\n

      T\u01b0\u1ee3ng Ng\u1ef1a m\u1ea1 v\u00e0ng\u00a0<\/strong><\/h4>\r\nV\u1edbi nh\u1eefng kh\u00e1ch h\u00e0ng l\u00e2u n\u0103m m\u00e0 doanh nghi\u1ec7p mu\u1ed1n tri \u00e2n theo h\u01b0\u1edbng m\u1ea1nh m\u1ebd v\u00e0 n\u1ed5i b\u1eadt h\u01a1n, t\u01b0\u1ee3ng ng\u1ef1a m\u1ea1 v\u00e0ng l\u00e0 g\u1ee3i \u00fd \u0111\u00e1ng c\u00e2n nh\u1eafc. H\u00ecnh \u1ea3nh ng\u1ef1a g\u1eafn v\u1edbi s\u1ef1 b\u1ec1n b\u1ec9, ti\u1ebfn v\u1ec1 ph\u00eda tr\u01b0\u1edbc v\u00e0 tinh th\u1ea7n \u0111\u1ed3ng h\u00e0nh \u0111\u01b0\u1eddng d\u00e0i, n\u00ean kh\u00e1 ph\u00f9 h\u1ee3p v\u1edbi nh\u00f3m loyal customers. So v\u1edbi nh\u1eefng m\u00f3n qu\u00e0 mang t\u00ednh s\u1eed d\u1ee5ng ng\u1eafn h\u1ea1n, t\u01b0\u1ee3ng ng\u1ef1a c\u00f3 \u01b0u th\u1ebf \u1edf gi\u00e1 tr\u1ecb tr\u01b0ng b\u00e0y l\u00e2u d\u00e0i, t\u1ea1o c\u1ea3m gi\u00e1c m\u00f3n qu\u00e0 \u0111\u01b0\u1ee3c ch\u1ecdn c\u00f3 ch\u1ee7 \u0111\u00edch v\u00e0 \u0111\u1ee7 kh\u00e1c bi\u1ec7t \u0111\u1ec3 kh\u00e1ch h\u00e0ng c\u1ea3m nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 tr\u00e2n tr\u1ecdng.<\/span>\r\n\r\n[caption id=\"attachment_22227\" align=\"aligncenter\" width=\"600\"]\"T\u01b0\u1ee3ng T\u01b0\u1ee3ng M\u00e3 \u0111\u00e1o th\u00e0nh c\u00f4ng d\u00e1t v\u00e0ng[\/caption]\r\n

      3.2. Qu\u00e0 t\u1eb7ng mang t\u00ednh v\u0103n h\u00f3a ho\u1eb7c ngo\u1ea1i giao nh\u1eb9<\/span><\/h3>\r\nNh\u00f3m qu\u00e0 n\u00e0y ph\u00f9 h\u1ee3p khi ng\u01b0\u1eddi nh\u1eadn l\u00e0 kh\u00e1ch qu\u1ed1c t\u1ebf, \u0111\u1ed1i t\u00e1c n\u01b0\u1edbc ngo\u00e0i ho\u1eb7c kh\u00e1ch h\u00e0ng mong mu\u1ed1n m\u1ed9t m\u00f3n qu\u00e0 mang d\u1ea5u \u1ea5n Vi\u1ec7t nh\u1eb9 nh\u00e0ng v\u00e0 tinh t\u1ebf. \u0110i\u1ec3m m\u1ea1nh c\u1ee7a nh\u1eefng m\u00f3n qu\u00e0 n\u00e0y l\u00e0 kh\u00f4ng qu\u00e1 th\u01b0\u01a1ng m\u1ea1i, kh\u00f4ng qu\u00e1 ph\u00f4 tr\u01b0\u01a1ng, nh\u01b0ng \u0111\u1ee7 \u0111\u1ec3 ng\u01b0\u1eddi nh\u1eadn nh\u1edb \u0111\u1ebfn doanh nghi\u1ec7p qua m\u1ed9t h\u00ecnh \u1ea3nh v\u0103n h\u00f3a \u0111\u1eb9p.<\/span>\r\n

      Tr\u1ed1ng \u0111\u1ed3ng m\u1ea1 v\u00e0ng<\/strong><\/h4>\r\nTr\u1ed1ng \u0111\u1ed3ng l\u00e0 bi\u1ec3u t\u01b0\u1ee3ng v\u0103n h\u00f3a Vi\u1ec7t c\u00f3 chi\u1ec1u s\u00e2u v\u00e0 \u0111\u1ed9 nh\u1eadn di\u1ec7n cao. \u0110\u00e2y l\u00e0 m\u00f3n qu\u00e0 ph\u00f9 h\u1ee3p trong c\u00e1c b\u1ed1i c\u1ea3nh \u0111\u1ed1i ngo\u1ea1i ho\u1eb7c khi doanh nghi\u1ec7p mu\u1ed1n gi\u1edbi thi\u1ec7u m\u1ed9t ph\u1ea7n b\u1ea3n s\u1eafc Vi\u1ec7t Nam theo c\u00e1ch trang tr\u1ecdng. N\u1ebfu \u0111\u01b0\u1ee3c th\u1ec3 hi\u1ec7n tr\u00ean ch\u1ea5t li\u1ec7u \u0111\u1eb9p v\u00e0 ho\u00e0n thi\u1ec7n t\u1ed1t, m\u00f3n qu\u00e0 n\u00e0y v\u1eeba mang \u00fd ngh\u0129a v\u0103n h\u00f3a, v\u1eeba \u0111\u1ee7 sang \u0111\u1ec3 d\u00f9ng trong nh\u1eefng d\u1ecbp quan tr\u1ecdng.<\/span>\r\n\r\n[caption id=\"attachment_22228\" align=\"aligncenter\" width=\"600\"]\"M\u1eabu M\u1eabu tr\u1ed1ng \u0111\u1ed3ng hoa sen m\u1ea1 v\u00e0ng 24K (D15cm)[\/caption]\r\n

      B\u00e1t Hoa sen d\u00e1t v\u00e0ng<\/strong><\/h4>\r\nN\u1ebfu tr\u1ed1ng \u0111\u1ed3ng mang m\u00e0u s\u1eafc l\u1ecbch s\u1eed v\u00e0 bi\u1ec3u t\u01b0\u1ee3ng m\u1ea1nh h\u01a1n, th\u00ec hoa sen l\u1ea1i m\u1ec1m h\u01a1n, nh\u00e3 h\u01a1n v\u00e0 d\u1ec5 t\u1ea1o thi\u1ec7n c\u1ea3m h\u01a1n trong nhi\u1ec1u b\u1ed1i c\u1ea3nh. Sen g\u1eafn v\u1edbi s\u1ef1 thanh cao, tinh khi\u1ebft v\u00e0 h\u00e0i h\u00f2a, n\u00ean ph\u00f9 h\u1ee3p v\u1edbi c\u1ea3 kh\u00e1ch nam l\u1eabn kh\u00e1ch n\u1eef, \u0111\u1ed3ng th\u1eddi kh\u00e1 an to\u00e0n v\u1ec1 c\u1ea3m nh\u1eadn v\u0103n h\u00f3a.<\/span>\r\n\r\n[caption id=\"attachment_22229\" align=\"aligncenter\" width=\"600\"]\"B\u00e1t B\u00e1t hoa sen d\u00e1t v\u00e0ng 24K (6 nh\u00e1nh hoa)[\/caption]\r\n

      H\u1ed9p qu\u00e0 tri \u00e2n thi\u1ebft k\u1ebf ri\u00eang<\/strong><\/h4>\r\nM\u1ed9t h\u1ed9p qu\u00e0 \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf c\u00f3 ch\u1ee7 \u0111\u00edch lu\u00f4n t\u1ea1o c\u1ea3m gi\u00e1c t\u1ed1t h\u01a1n qu\u00e0 chu\u1ea9n h\u00f3a h\u00e0ng lo\u1ea1t. Ch\u1ec9 c\u1ea7n thay \u0111\u1ed5i m\u1ed9t ch\u00fat v\u1ec1 th\u00f4ng \u0111i\u1ec7p, c\u00e1ch \u0111\u00f3ng g\u00f3i ho\u1eb7c th\u00e0nh ph\u1ea7n b\u00ean trong, doanh nghi\u1ec7p \u0111\u00e3 c\u00f3 th\u1ec3 khi\u1ebfn m\u00f3n qu\u00e0 tr\u1edf n\u00ean ri\u00eang h\u01a1n r\u1ea5t nhi\u1ec1u.<\/span>\r\n\r\n[caption id=\"attachment_22230\" align=\"aligncenter\" width=\"736\"]\"H\u1ed9p H\u1ed9p qu\u00e0 T\u1ebft cao c\u1ea5p, sang tr\u1ecdng d\u00e0nh cho tri \u00e2n qu\u00fd kh\u00e1ch h\u00e0ng[\/caption]\r\n

      3.3. Qu\u00e0 t\u1eb7ng sau k\u00fd k\u1ebft h\u1ee3p \u0111\u1ed3ng ho\u1eb7c h\u1ee3p t\u00e1c<\/span><\/h3>\r\n\u0110\u00e2y l\u00e0 nh\u00f3m qu\u00e0 kh\u00f4ng ch\u1ec9 mang t\u00ednh tri \u00e2n, m\u00e0 c\u00f2n \u0111\u00e1nh d\u1ea5u m\u1ed9t m\u1ed1c quan tr\u1ecdng trong quan h\u1ec7 gi\u1eefa hai b\u00ean. V\u00ec v\u1eady, m\u00f3n qu\u00e0 n\u00ean c\u00f3 th\u00f4ng \u0111i\u1ec7p r\u00f5 v\u1ec1 kh\u1edfi \u0111\u1ea7u thu\u1eadn l\u1ee3i, h\u1ee3p t\u00e1c l\u00e2u d\u00e0i v\u00e0 ph\u00e1t tri\u1ec3n c\u00f9ng nhau.<\/span>\r\n

      Thuy\u1ec1n bu\u1ed3m m\u1ea1 v\u00e0ng<\/strong><\/h4>\r\nN\u1ebfu mu\u1ed1n m\u1ed9t m\u00f3n qu\u00e0 mang th\u00f4ng \u0111i\u1ec7p r\u00f5 r\u00e0ng h\u01a1n, thuy\u1ec1n bu\u1ed3m l\u00e0 l\u1ef1a ch\u1ecdn h\u1ee3p l\u00fd. H\u00ecnh \u1ea3nh \u201cthu\u1eadn bu\u1ed3m xu\u00f4i gi\u00f3\u201d v\u1ed1n \u0111\u00e3 g\u1eafn ch\u1eb7t v\u1edbi tinh th\u1ea7n h\u1ee3p t\u00e1c, kh\u1edfi \u0111\u1ea7u m\u1edbi v\u00e0 c\u00f9ng nhau \u0111i xa. Trong b\u1ed1i c\u1ea3nh v\u1eeba k\u00fd k\u1ebft ho\u1eb7c b\u1eaft \u0111\u1ea7u m\u1ed9t ch\u1eb7ng \u0111\u01b0\u1eddng l\u00e0m vi\u1ec7c m\u1edbi, \u0111\u00e2y l\u00e0 m\u00f3n qu\u00e0 v\u1eeba \u0111\u1eb9p, v\u1eeba c\u00f3 c\u00e2u chuy\u1ec7n r\u00f5 ph\u00eda sau. Nh\u1eefng d\u00f2ng thuy\u1ec1n bu\u1ed3m m\u1ea1 v\u00e0ng t\u1eeb Ng\u1ecdc T\u00e2m An ph\u00f9 h\u1ee3p v\u1edbi nh\u00f3m n\u00e0y v\u00ec \u0111\u1ed9 sang, t\u00ednh tr\u01b0ng b\u00e0y t\u1ed1t v\u00e0 th\u00f4ng \u0111i\u1ec7p t\u00edch c\u1ef1c \u0111\u1ebfn ng\u01b0\u1eddi nh\u1eadn.<\/span>\r\n\r\n[caption id=\"attachment_22231\" align=\"aligncenter\" width=\"1042\"]\"M\u00f4 M\u00f4 h\u00ecnh thuy\u1ec1n bu\u1ed3m m\u1ea1 v\u00e0ng 24K c\u1ee1 trung[\/caption]\r\n

      Gift box cao c\u1ea5p<\/strong><\/h4>\r\nN\u1ebfu doanh nghi\u1ec7p mu\u1ed1n m\u00f3n qu\u00e0 b\u1edbt nghi th\u1ee9c h\u01a1n nh\u01b0ng v\u1eabn gi\u1eef \u0111\u01b0\u1ee3c s\u1ef1 ch\u1ec9n chu, gift box l\u00e0 l\u1ef1a ch\u1ecdn linh ho\u1ea1t. N\u00f3 ph\u00f9 h\u1ee3p v\u1edbi c\u00e1c bu\u1ed5i k\u00fd k\u1ebft c\u00f3 quy m\u00f4 v\u1eeba, c\u00e1c quan h\u1ec7 h\u1ee3p t\u00e1c m\u1edbi ho\u1eb7c tr\u01b0\u1eddng h\u1ee3p hai b\u00ean mu\u1ed1n gi\u1eef kh\u00f4ng kh\u00ed l\u1ecbch s\u1ef1 nh\u01b0ng kh\u00f4ng qu\u00e1 trang tr\u1ecdng.<\/span>\r\n\r\n[caption id=\"attachment_22232\" align=\"aligncenter\" width=\"750\"]\"Gift Gift box cao c\u1ea5p[\/caption]\r\n

      3.4. Qu\u00e0 t\u1eb7ng kh\u00e1ch h\u00e0ng ph\u1ed5 th\u00f4ng, d\u1ec5 tri\u1ec3n khai s\u1ed1 l\u01b0\u1ee3ng l\u1edbn<\/span><\/h3>\r\n\u0110\u00e2y l\u00e0 nh\u00f3m qu\u00e0 ph\u00f9 h\u1ee3p v\u1edbi doanh nghi\u1ec7p c\u1ea7n t\u1eb7ng s\u1ed1 l\u01b0\u1ee3ng nhi\u1ec1u, ng\u00e2n s\u00e1ch h\u1ee3p l\u00fd nh\u01b0ng v\u1eabn mu\u1ed1n gi\u1eef s\u1ef1 ch\u1ec9n chu.<\/span>\r\n

      B\u00ecnh gi\u1eef nhi\u1ec7t<\/strong><\/h4>\r\n\u0110\u00e2y l\u00e0 m\u1ed9t trong nh\u1eefng m\u00f3n qu\u00e0 ph\u1ed5 bi\u1ebfn v\u00ec g\u1ea7n nh\u01b0 ai c\u0169ng c\u00f3 th\u1ec3 d\u00f9ng \u0111\u01b0\u1ee3c. T\u1eeb nh\u00e2n vi\u00ean v\u0103n ph\u00f2ng, kh\u00e1ch h\u00e0ng doanh nghi\u1ec7p \u0111\u1ebfn ng\u01b0\u1eddi l\u00e0m vi\u1ec7c di chuy\u1ec3n nhi\u1ec1u, b\u00ecnh gi\u1eef nhi\u1ec7t \u0111\u1ec1u c\u00f3 t\u00ednh \u1ee9ng d\u1ee5ng cao. N\u1ebfu ch\u1ecdn ki\u1ec3u d\u00e1ng g\u1ecdn, m\u00e0u s\u1eafc nh\u00e3 nh\u1eb7n v\u00e0 ch\u1ea5t li\u1ec7u ch\u1eafc tay, m\u00f3n qu\u00e0 n\u00e0y v\u1eeba thi\u1ebft th\u1ef1c v\u1eeba t\u1ea1o c\u1ea3m gi\u00e1c doanh nghi\u1ec7p c\u00f3 gu, ch\u1ee9 kh\u00f4ng ch\u1ec9 ph\u00e1t qu\u00e0 cho \u0111\u1ee7 s\u1ed1 l\u01b0\u1ee3ng.<\/span>\r\n\r\n[caption id=\"attachment_22233\" align=\"aligncenter\" width=\"1200\"]\"Set Set B\u00ecnh gi\u1eef nhi\u1ec7t k\u00e8m s\u1ed5 v\u00e0 b\u00fat[\/caption]\r\n

      S\u1ed5 tay<\/strong><\/h4>\r\nS\u1ed5 tay l\u00e0 m\u00f3n qu\u00e0 \u0111\u01a1n gi\u1ea3n nh\u01b0ng hi\u1ebfm khi l\u1ed7i th\u1eddi. N\u00f3 ph\u00f9 h\u1ee3p v\u1edbi kh\u00e1ch h\u00e0ng th\u00edch ghi ch\u00e9p, l\u00e0m vi\u1ec7c ch\u1ec9n chu ho\u1eb7c d\u00f9ng trong m\u00f4i tr\u01b0\u1eddng v\u0103n ph\u00f2ng. M\u1ed9t cu\u1ed1n s\u1ed5 \u0111\u1eb9p, gi\u1ea5y t\u1ed1t, thi\u1ebft k\u1ebf s\u1ea1ch lu\u00f4n mang l\u1ea1i c\u1ea3m gi\u00e1c l\u1ecbch s\u1ef1 v\u00e0 chuy\u00ean nghi\u1ec7p.\u00a0<\/span>\r\n\r\n[caption id=\"attachment_22234\" align=\"aligncenter\" width=\"1200\"]\"S\u1ed5 S\u1ed5 tay k\u00e8m b\u00fat[\/caption]\r\n

      Gift set \u0111\u01a1n gi\u1ea3n<\/strong><\/h4>\r\nM\u1ed9t h\u1ed9p qu\u00e0 g\u1ed3m v\u00e0i m\u00f3n nh\u1ecf nh\u01b0 s\u1ed5 tay, b\u00fat, c\u1ed1c, tr\u00e0 ho\u1eb7c snack t\u1ea1o c\u1ea3m gi\u00e1c \u0111\u1ea7y \u0111\u1eb7n h\u01a1n vi\u1ec7c t\u1eb7ng m\u1ed9t m\u00f3n \u0111\u01a1n l\u1ebb. Gift set ph\u00f9 h\u1ee3p khi doanh nghi\u1ec7p mu\u1ed1n m\u00f3n qu\u00e0 nh\u00ecn c\u00f3 \u0111\u1ea7u t\u01b0 h\u01a1n, nh\u01b0ng v\u1eabn ki\u1ec3m so\u00e1t \u0111\u01b0\u1ee3c ng\u00e2n s\u00e1ch. \u0110i\u1ec3m c\u1ed9ng l\u1edbn nh\u1ea5t c\u1ee7a ki\u1ec3u qu\u00e0 n\u00e0y l\u00e0 d\u1ec5 t\u00f9y bi\u1ebfn theo t\u1eebng chi\u1ebfn d\u1ecbch ho\u1eb7c m\u00f9a trong n\u0103m.<\/span>\r\n\r\n[caption id=\"attachment_22235\" align=\"aligncenter\" width=\"1200\"]\"Gift Gift set \u0111\u01a1n gi\u1ea3n g\u1ed3m s\u1ed5, b\u00fat, c\u1ed1c, n\u00ean v\u00e0 tr\u00e0 \u0111\u01a1n gi\u1ea3n m\u00e0 sang tr\u1ecdng[\/caption]\r\n

      3.5. Qu\u00e0 t\u1eb7ng kh\u00e1ch h\u00e0ng d\u1ecbp l\u1ec5 T\u1ebft<\/span><\/h3>\r\nQu\u00e0 T\u1ebft l\u00e0 m\u1ed9t trong nh\u1eefng h\u00ecnh th\u1ee9c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng quen thu\u1ed9c nh\u1ea5t, nh\u01b0ng c\u0169ng l\u00e0 nh\u00f3m d\u1ec5 b\u1ecb tr\u00f9ng l\u1eb7p nh\u1ea5t. V\u00ec v\u1eady, qu\u00e0 T\u1ebft n\u00ean \u0111\u01b0\u1ee3c ch\u1ecdn theo tinh th\u1ea7n \u1ea5m \u00e1p, \u0111\u1ee7 \u0111\u1ea7y v\u00e0 c\u00f3 c\u1ea3m gi\u00e1c \u0111\u01b0\u1ee3c chu\u1ea9n b\u1ecb ch\u1ec9n chu.<\/span>\r\n

      H\u1ed9p qu\u00e0 T\u1ebft<\/strong><\/h4>\r\n\u0110\u00e2y l\u00e0 l\u1ef1a ch\u1ecdn ph\u1ed5 bi\u1ebfn v\u00ec ph\u00f9 h\u1ee3p v\u1edbi v\u0103n h\u00f3a t\u1eb7ng qu\u00e0 cu\u1ed1i n\u0103m c\u1ee7a doanh nghi\u1ec7p Vi\u1ec7t. M\u1ed9t h\u1ed9p qu\u00e0 T\u1ebft \u0111\u1eb9p kh\u00f4ng ch\u1ec9 n\u1eb1m \u1edf s\u1ed1 l\u01b0\u1ee3ng m\u00f3n b\u00ean trong, m\u00e0 c\u00f2n \u1edf c\u1ea3m gi\u00e1c t\u1ed5ng th\u1ec3 khi c\u1ea7m tr\u00ean tay: m\u00e0u s\u1eafc h\u00e0i h\u00f2a, \u0111\u00f3ng g\u00f3i ch\u1eafc ch\u1eafn v\u00e0 \u0111\u1ee7 trang tr\u1ecdng \u0111\u1ec3 ng\u01b0\u1eddi nh\u1eadn th\u1ea5y m\u00ecnh \u0111\u01b0\u1ee3c tr\u00e2n tr\u1ecdng.<\/span>\r\n\r\n[caption id=\"attachment_22236\" align=\"aligncenter\" width=\"735\"]\"H\u1ed9p H\u1ed9p qu\u00e0 t\u1ebft g\u1ed3m c\u00e1c lo\u1ea1i h\u1ea1t v\u00e0 b\u00e1nh[\/caption]\r\n

      B\u00e1nh, tr\u00e0, r\u01b0\u1ee3u<\/strong><\/h4>\r\n\u0110\u00e2y l\u00e0 b\u1ed9 ba g\u1ea7n nh\u01b0 kinh \u0111i\u1ec3n trong qu\u00e0 T\u1ebft kh\u00e1ch h\u00e0ng. B\u00e1nh t\u1ea1o c\u1ea3m gi\u00e1c sum v\u1ea7y, tr\u00e0 mang t\u00ednh ti\u1ebfp \u0111\u00e3i v\u00e0 r\u01b0\u1ee3u gi\u00fap m\u00f3n qu\u00e0 c\u00f3 th\u00eam \u0111\u1ed9 sang. Tuy nhi\u00ean, \u0111\u1ec3 tr\u00e1nh nh\u00e0m ch\u00e1n, doanh nghi\u1ec7p n\u00ean ch\u1ecdn s\u1ea3n ph\u1ea9m c\u00f3 ch\u1ea5t l\u01b0\u1ee3ng t\u1ed1t, bao b\u00ec \u0111\u1eb9p v\u00e0 ph\u1ed1i h\u1ee3p theo m\u1ed9t concept r\u00f5 r\u00e0ng thay v\u00ec gom ng\u1eabu nhi\u00ean cho \u0111\u1ee7.\u00a0<\/span>\r\n\r\n[caption id=\"attachment_22237\" align=\"aligncenter\" width=\"736\"]\"Gi\u1ecf Gi\u1ecf qu\u00e0 T\u1ebft sang tr\u1ecdng g\u1ed3m b\u00e1nh k\u1eb9o, tr\u00e0 v\u00e0 r\u01b0\u1ee3u[\/caption]\r\n

      H\u1ed9p \u0111\u1eb7c s\u1ea3n ho\u1eb7c qu\u00e0 ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe<\/strong><\/h4>\r\nN\u1ebfu mu\u1ed1n l\u00e0m m\u1edbi qu\u00e0 T\u1ebft, doanh nghi\u1ec7p c\u00f3 th\u1ec3 \u0111i theo h\u01b0\u1edbng th\u1ef1c t\u1ebf h\u01a1n v\u1edbi c\u00e1c set qu\u00e0 t\u1ed1t cho s\u1ee9c kh\u1ecfe. \u0110\u00e2y l\u00e0 l\u1ef1a ch\u1ecdn ph\u00f9 h\u1ee3p trong b\u1ed1i c\u1ea3nh ng\u01b0\u1eddi nh\u1eadn ng\u00e0y c\u00e0ng quan t\u00e2m \u0111\u1ebfn l\u1ed1i s\u1ed1ng c\u00e2n b\u1eb1ng v\u00e0 ch\u0103m s\u00f3c b\u1ea3n th\u00e2n.<\/span>\r\n\r\n[caption id=\"attachment_22239\" align=\"aligncenter\" width=\"736\"]\"Set Set qu\u00e0 g\u1ed3m y\u1ebfn s\u00e0o, k\u1ef7 t\u1eed, \u0111\u00f4ng tr\u00f9ng h\u1ea1 th\u1ea3o\u2026[\/caption]\r\n

      3.6. Qu\u00e0 t\u1eb7ng kh\u00e1ch h\u00e0ng VIP<\/span><\/h3>\r\nKh\u00e1ch h\u00e0ng VIP l\u00e0 nh\u00f3m kh\u00f4ng n\u00ean nh\u1eadn qu\u00e0 theo ki\u1ec3u \u201cphi\u00ean b\u1ea3n \u0111\u1eaft h\u01a1n\u201d c\u1ee7a qu\u00e0 ph\u1ed5 th\u00f4ng. H\u1ecd c\u1ea7n m\u1ed9t m\u00f3n qu\u00e0 c\u00f3 gi\u00e1 tr\u1ecb tr\u01b0ng b\u00e0y, c\u00f3 chi\u1ec1u s\u00e2u v\u00e0 t\u1ea1o c\u1ea3m gi\u00e1c \u0111\u01b0\u1ee3c tr\u00e2n tr\u1ecdng..<\/span>\r\n

      B\u1ed9 r\u01b0\u1ee3u vang cao c\u1ea5p<\/strong><\/h4>\r\nR\u01b0\u1ee3u vang l\u00e0 l\u1ef1a ch\u1ecdn quen thu\u1ed9c nh\u01b0ng v\u1eabn r\u1ea5t hi\u1ec7u qu\u1ea3 n\u1ebfu ch\u1ecdn \u0111\u00fang ph\u00e2n kh\u00fac. N\u00f3 t\u1ea1o c\u1ea3m gi\u00e1c l\u1ecbch thi\u1ec7p, tr\u01b0\u1edfng th\u00e0nh v\u00e0 ph\u00f9 h\u1ee3p v\u1edbi nhi\u1ec1u d\u1ecbp nh\u01b0 tri \u00e2n cu\u1ed1i n\u0103m, ch\u00fac m\u1eebng th\u00e0nh c\u00f4ng ho\u1eb7c g\u1eedi t\u1eb7ng kh\u00e1ch h\u00e0ng gi\u00e1 tr\u1ecb cao. M\u00f3n qu\u00e0 \u0111\u1eb7c bi\u1ec7t n\u00e0y h\u1ee3p v\u1edbi nh\u00f3m kh\u00e1ch h\u00e0ng doanh nghi\u1ec7p ho\u1eb7c ng\u01b0\u1eddi c\u00f3 gu th\u01b0\u1edfng th\u1ee9c.<\/span>\r\n\r\n[caption id=\"attachment_22240\" align=\"alignnone\" width=\"736\"]\"B\u1ed9 B\u1ed9 r\u01b0\u1ee3u vang cao c\u1ea5p[\/caption]\r\n

      Tranh m\u1ea1 v\u00e0ng<\/span><\/h4>\r\n\u0110\u00e2y l\u00e0 m\u1ed9t trong nh\u1eefng g\u1ee3i \u00fd \u0111\u00e1ng ch\u00fa \u00fd nh\u1ea5t trong nh\u00f3m qu\u00e0 kh\u00e1ch h\u00e0ng VIP, \u0111\u1eb7c bi\u1ec7t v\u1edbi kh\u00e1ch h\u00e0ng B2B ho\u1eb7c kh\u00e1ch h\u00e0ng c\u00f3 v\u1ecb tr\u00ed cao. So v\u1edbi nh\u1eefng m\u00f3n qu\u00e0 ti\u00eau d\u00f9ng, tranh m\u1ea1 v\u00e0ng c\u00f3 \u01b0u th\u1ebf \u1edf ch\u1ed7 v\u1eeba c\u00f3 t\u00ednh v\u0103n h\u00f3a, v\u1eeba tr\u01b0ng b\u00e0y l\u00e2u d\u00e0i, v\u1eeba t\u1ea1o c\u1ea3m gi\u00e1c sang tr\u1ecdng m\u00e0 kh\u00f4ng qu\u00e1 khoa tr\u01b0\u01a1ng. M\u1ed9t b\u1ee9c tranh \u0111\u1eb9p th\u01b0\u1eddng kh\u00f4ng b\u1ecb l\u00e3ng qu\u00ean, v\u00ec n\u00f3 hi\u1ec7n di\u1ec7n trong v\u0103n ph\u00f2ng ho\u1eb7c kh\u00f4ng gian s\u1ed1ng c\u1ee7a ng\u01b0\u1eddi nh\u1eadn.\u00a0<\/span>\r\n\r\n[caption id=\"attachment_22241\" align=\"aligncenter\" width=\"600\"]\"Tranh Tranh Thu\u1eadn bu\u1ed3m xu\u00f4i gi\u00f3 d\u00e1t v\u00e0ng (n\u1ec1n \u0111\u1ecf)[\/caption]\r\n\r\nNh\u1eefng d\u00f2ng tranh m\u1ea1 v\u00e0ng t\u1eeb Ng\u1ecdc T\u00e2m An l\u00e0 l\u1ef1a ch\u1ecdn kh\u00e1 ph\u00f9 h\u1ee3p trong b\u1ed1i c\u1ea3nh n\u00e0y v\u00ec s\u1edf h\u1eefu ch\u1ea5t l\u01b0\u1ee3ng t\u1ed1t, h\u00ecnh th\u1ee9c ch\u1ec9n chu v\u00e0 h\u1ee3p v\u1edbi nh\u00f3m kh\u00e1ch h\u00e0ng c\u1ea7n qu\u00e0 t\u1eb7ng c\u00f3 chi\u1ec1u s\u00e2u h\u01a1n qu\u00e0 ph\u1ed5 th\u00f4ng.<\/span>\r\n

      4. Nh\u1eefng sai l\u1ea7m khi t\u1eb7ng qu\u00e0 kh\u00e1ch h\u00e0ng<\/b><\/h2>\r\nKh\u00f4ng \u00edt m\u00f3n qu\u00e0 th\u1ea5t b\u1ea1i kh\u00f4ng ph\u1ea3i v\u00ec x\u1ea5u, m\u00e0 v\u00ec doanh nghi\u1ec7p ch\u1ecdn sai c\u00e1ch.<\/span>\r\n
        \r\n \t
      • Qu\u00e0 qu\u00e1 r\u1ebb<\/b>:<\/i><\/b> M\u1ed9t m\u00f3n qu\u00e0 qu\u00e1 s\u01a1 s\u00e0i d\u1ec5 t\u1ea1o c\u1ea3m gi\u00e1c doanh nghi\u1ec7p l\u00e0m cho c\u00f3. Trong nhi\u1ec1u tr\u01b0\u1eddng h\u1ee3p, hi\u1ec7u \u1ee9ng ng\u01b0\u1ee3c c\u00f2n m\u1ea1nh h\u01a1n l\u00e0 kh\u00f4ng t\u1eb7ng.<\/span><\/li>\r\n \t
      • Qu\u00e0 qu\u00e1 qu\u1ea3ng c\u00e1o<\/b>: <\/i><\/b>N\u1ebfu kh\u00e1ch h\u00e0ng m\u1edf h\u1ed9p qu\u00e0 ra v\u00e0 ch\u1ec9 th\u1ea5y logo, slogan, m\u00e0u th\u01b0\u01a1ng hi\u1ec7u, m\u00f3n qu\u00e0 s\u1ebd r\u1ea5t nhanh b\u1ecb x\u1ebfp v\u00e0o nh\u00f3m v\u1eadt ph\u1ea9m qu\u1ea3ng b\u00e1 thay v\u00ec qu\u00e0 t\u1eb7ng.<\/span><\/li>\r\n \t
      • Kh\u00f4ng ph\u00e2n lo\u1ea1i kh\u00e1ch h\u00e0ng<\/b>:<\/i><\/b> Kh\u00e1ch ph\u1ed5 th\u00f4ng, kh\u00e1ch VIP, kh\u00e1ch l\u00e2u n\u0103m hay kh\u00e1ch sau k\u00fd k\u1ebft \u0111\u1ec1u c\u1ea7n c\u00e1ch ch\u1ecdn qu\u00e0 kh\u00e1c nhau. T\u1eb7ng c\u00f9ng m\u1ed9t lo\u1ea1i cho t\u1ea5t c\u1ea3 r\u1ea5t d\u1ec5 l\u00e0m gi\u1ea3m hi\u1ec7u qu\u1ea3.<\/span><\/li>\r\n \t
      • T\u1eb7ng c\u00f9ng m\u1ed9t ki\u1ec3u qu\u00e0 qu\u00e1 nhi\u1ec1u n\u0103m li\u1ec1n<\/b>:<\/i><\/b> S\u1ef1 l\u1eb7p l\u1ea1i l\u00e0m m\u00f3n qu\u00e0 m\u1ea5t \u0111i c\u1ea3m gi\u00e1c m\u1edbi m\u1ebb v\u00e0 khi\u1ebfn kh\u00e1ch h\u00e0ng kh\u00f4ng c\u00f2n ch\u1edd \u0111\u1ee3i.<\/span><\/li>\r\n<\/ul>\r\n

        5. C\u00f3 n\u00ean ch\u1ecdn qu\u00e0 t\u1eb7ng kh\u00e1ch h\u00e0ng cao c\u1ea5p kh\u00f4ng?<\/b><\/h2>\r\nC\u00e2u tr\u1ea3 l\u1eddi l\u00e0 c\u00f3, nh\u01b0ng kh\u00f4ng n\u00ean \u00e1p d\u1ee5ng \u0111\u1ea1i tr\u00e0. Qu\u00e0 cao c\u1ea5p s\u1ebd hi\u1ec7u qu\u1ea3 khi ng\u01b0\u1eddi nh\u1eadn th\u1ef1c s\u1ef1 mang l\u1ea1i gi\u00e1 tr\u1ecb cao ho\u1eb7c m\u1ed1i quan h\u1ec7 \u0111\u00e3 \u0111\u1ee7 l\u00e2u \u0111ai\u00a0 \u0111\u1ec3 doanh nghi\u1ec7p \u0111\u1ea7u t\u01b0 h\u01a1n.<\/span>\r\n\r\nN\u00f3i c\u00e1ch kh\u00e1c, qu\u00e0 cao c\u1ea5p ph\u00f9 h\u1ee3p khi:<\/span>\r\n